Frequently Asked Questions (FAQ)
- What types of products do you sell?
At Lumachi, we specialize in high-end vintage and retro electronics, including restored turntables, vintage radios, retro-style Bluetooth speakers, and classic gaming consoles. Each product is carefully restored to ensure quality and functionality. - How do I place an order?
You can browse our products on our website, select the items you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout to enter your payment and shipping information. After completing your order, you’ll receive a confirmation email. - What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All payments are processed securely. - How long does shipping take?
Orders are typically processed within 1–2 business days, and delivery within the UK usually takes 3–5 business days after shipping. Please note that these times are estimates and may vary based on your location. - What is your return policy?
You have 14 days from the date of delivery to return items for a refund, provided they are in their original condition and packaging. Please refer to our Returns Policy for more details on how to initiate a return. - What if my item arrives damaged?
If you receive a damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as quickly as possible. - Do you offer exchanges?
Exchanges are only available for items that arrive defective or damaged. If you need to exchange an item, please contact us at support@lumachi.co.uk. - How can I contact you?
For any inquiries or concerns, you can reach us via email at support@lumachi.co.uk. We aim to respond to all messages within 1–2 business days. - Do you ship internationally?
Currently, we only ship to addresses within the UK. - How can I stay updated on new products and offers?
You can subscribe to our newsletter at the bottom of our website to receive updates on new arrivals, special offers, and more!