Delivery and Returns Policy

Welcome to Lumachi! We aim to provide a seamless shopping experience. Please review our Delivery and Returns Policy below.

Delivery Locations: We deliver within the United Kingdom.
Processing Time: Orders are typically processed within 2-3 business days after payment is received.
Shipping Costs: Shipping fees will be calculated at checkout based on your location and order size.
Delivery Time: Standard delivery takes approximately 3-5 business days after processing. Delivery times may vary depending on location and courier services.
Tracking: Once your order is dispatched, we’ll provide a tracking number via email to keep you updated on its progress.

If you’re not fully satisfied with your purchase, we offer a 14-day return policy.

Eligibility: Items can be returned within 14 days of delivery, provided they are in original condition and packaging.
Condition Requirements: Products must be unused, with all accessories and packaging included.
Return Process: To initiate a return, please email us at support@lumachi.co.uk with your order number and reason for the return.

Customer Responsibility: You are responsible for the cost of return shipping unless the item was faulty or incorrect.
Recommended Shipping Method: We recommend using a tracked and insured shipping service for returns, as we cannot guarantee receipt of your returned item.

Refund Process: Once we receive and inspect your returned item, we’ll send an email notification regarding your refund approval or rejection.
Refund Timeline: Approved refunds will be processed within 7-10 business days and will be applied to your original payment method.

If your order arrives damaged or is incorrect, please contact us within 48 hours of delivery. We’ll arrange for a replacement or issue a full refund, including return shipping costs, if applicable.

For questions about our Delivery and Returns Policy, please reach out to: