At Lumachi, we want you to be completely satisfied with your purchase. If you’re not happy with your item, please review our refunds policy below.
- Returns
- Eligibility: You may return any item within 14 days of receiving it for a full refund, provided the item is in its original condition and packaging.
- Condition: Items must be unused, in the same condition as received, and include all original packaging and accessories.
- Refund Process
- Requesting a Refund: To initiate a return, please contact us at support@lumachi.co.uk with your order number and reason for the return.
- Return Confirmation: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Refund Timing: Approved refunds will be processed within 7-10 business days. Refunds will be applied to your original payment method.
- Return Shipping
- Customer Responsibility: You are responsible for the cost of return shipping, except if the item was defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
- Damaged or Faulty Items
- If your item arrives damaged or is faulty, please contact us within 48 hours of receiving it. We will arrange for a replacement or full refund, including return shipping costs, where applicable.
- Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Gift cards
- Items marked as “final sale” or “non-returnable”
- Contact Us
If you have any questions about our Refunds Policy, please get in touch:
- Email: support@lumachi.co.uk
- Address: Luma auchi ltd, United Kingdom