Delivery
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We deliver to allUnit 13, 4-10 North Road, London N7 9EY mainland addresses.
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Delivery times typically range from 3 to 5 working days after dispatch.
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Orders are usually dispatched within 1-2 working days of payment confirmation.
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Shipping costs are calculated at checkout and clearly displayed before payment.
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We are not liable for delays due to unforeseen events, carrier issues, or incorrect delivery addresses provided by the customer.
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You will receive a tracking number once your order is dispatched.
Delivery Restrictions
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We currently do not deliver to overseas addresses or PO Boxes.
Returns
Right to Cancel and Return
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You may return most goods within 14 calendar days from the day you receive them.
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Returns must be in original, unused condition, including all packaging, labels, and accessories.
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To initiate a return, contact [email protected] with your order number and reason for return.
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You must return the goods within 14 days of notifying us.
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Return shipping costs are your responsibility unless the item is faulty or incorrect.
Faulty or Incorrect Goods
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If you receive faulty or incorrect goods, please notify us immediately.
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We will arrange for collection or instruct you on how to return the item at no cost.
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A full refund or replacement will be provided promptly.
Refunds
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Refunds will be processed within 14 days of receiving the returned goods.
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Refunds will be issued using the original payment method.
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Please note refunds may take additional time depending on your bank or card issuer.